The customer is responsible for arranging the return of items. Please contact us via email before returning items so we can inform the best method of return. If the customer has ordered the incorrect item and wants another to be sent, we require postage and packaging to be prepaid. Items returned, not due to our mistake, will be refunded minus original postage costs providing we have received notification within 14 days of purchase. Please note that no refunds will be given until goods are returned. In all cases customers must initially return any item at their own expense - this will later be refunded if deemed faulty or incorrect. Our 14 day guarantee: Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, less our cost of shipping and packaging. Please note: we can only accept the return of opened items if they are faulty. This time scale applies to orders that have been sent incorrectly, you must inform us straight away. No returns are accepted after this time scale, even if sent incorrectly. How to Return an Item: Please follow the steps below to enable us to process your refund efficiently: 1. Repackage the item and send it back to our main address (as below) for the attention of the Gravity House Returns Department 2. Enclose a note stating your name, order number, and the reason for requesting a return. 3. Please state whether you would like the goods replaced with the same or similar or to receive a refund 4. If the item is broken, please be prepared to describe its fault in full detail. 5. We recommend you use first or second class recorded delivery at the post office (enables you to track the item). 6. In accordance with our terms and conditions, the cost of postage will not be refunded unless the goods are faulty. 7. Please then package the item in its original packaging and send your package to the address below:
Terms and Conditions
Restrictions on use
This site is owned and operated by Gravity House. The material on this site is protected by international copyright and trademark laws. You may not modify copy, reproduce, republish, upload, post, transmit, or distribute in any way any material from this site including code and software except as otherwise detailed. You may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.
Gravity House may have provided links and pointers to Internet sites maintained by third parties. Gravity House does not operate or control in any respect any information, products or services on these third-party sites. The materials in this site and the third-party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Gravity House disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Gravity House does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site, or the server that makes it available, are free of viruses or other harmful components. Gravity House does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. You (and not Gravity House) assume the entire cost of all necessary maintenance, repair, or correction.
Limitation of liability
Under no circumstances, including, but not limited to, negligence, shall Gravity House be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use Gravity House materials. If you are dissatisfied with any Gravity House material, or with any of Gravity House terms and conditions, your sole and exclusive remedy is to discontinue using the Gravity House website.
This agreement is effective until terminated by Gravity House, at any time without notice. In the event of termination, the disclaimers and limitations of liabilities set forth in this agreement, shall survive.
This agreement shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Delivery details and pricing
Presently please allow up to 21 days for delivery
We usually pack and ship all orders by the next business day, if ordered between Monday and Friday. Weekend and Holiday orders will be fulfilled during the next business day. Delivery times are approximate and we cannot be held responsible for any delays that may occur following dispatch for reasons outside of our control such as adverse weather conditions. Should you encounter any problems please do not hesitate to contact us on 01404 850461.
Gravity House offers a range of longboard and skateboard decks and components for the serious rider for fun or competition.